There is a reason for these participants crossing their arms to form an ‘X’. Identifying Xs is a critical step in forming good questions at meetings and townhalls. From not knowing what to ask, learning to ‘Spot the X’ is always a lightbulb moment for participants – the switch that they need to craft questions with their new arsenal of tools. This usually results in a huge shift in confidence.
A fastfood chain in Singapore has been rolling out this programme for hundreds of their Restaurant GMs and Managers since last year. The class above was run by Regina Morris, third from the right.