Communication
at Work
INTRODUCTION
A critical success factor for better relationships – with bosses,
peers, and your people hinges on the way we communicate with
one another. Add to that the complex nature of businesses today
where we deal with colleagues and clients across borders and
cross-culturally and the mix gets interesting. This workshop
has easy-to-learn and easy-to-apply communication power tools
on how to build rapport and relationships with people in the
short, medium and long term.
Workshop Objectives
By the end of this workshop participants should be able to:
- Understand how Presuppositions we hold
determine how we communicate with each other.
- Discover the power of Listening especially
when partnered with the skill of Precision Questions.
- Learn to build Rapport quickly and how
to use skills learnt to better communicate with clients and
colleagues across borders and cross-culturally.
Workshop Contents
- Facing Myself
• Managing Perception
• Presuppositions
- Facing My Audience 1
• Listening Skills
• Precision Questions
- Facing My Audience 2
• Rapport Building
• Cross-Cultural Communication
• Feedforward – A Value-add Tool
• FISH – A Value-add Tool
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Methodology and Materials
Training Methodology
This programme uses NLP, Accelerative Learning, and Multiple
Intelligence principles to optimise the learning environment.
All the skills presented in the programme are practised through
a range of exercises that are both fun and stretching at times.
Added to that are:
- Group Discussions
- Class Sharing – by both trainer AND participants
- Presentations
- Trainer Demonstrations of all the principles and skills
being taught
- Practice sessions throughout the workshop
- Real-life stories on applications by Trainer and others
Other Training Aids
- FISH – the relationship building tool which can be used
at work and at home
- FEEDFORWARD – a tool for continued learning
- LEARNING BY LISTENING Checklist
Who Should Attend/Who Will
Benefit:
Anyone who is communicating face-to-face, over the phone and
via emails.
Highly relevant to managers, team leaders, support staff, those
dealing with colleagues and clients across borders and cross-culturally.
Date:
25 May 2010
[Register] |
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Time:
9.00am – 5.00pm |
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Venue:
Sheraton Towers,
Singapore |
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Fees:
$385
(10% Early-Bird Discount
if you register by 17 April) |
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Facilitator:
Bhavesh Patel (Bhav)
Since 2000, Bhav has been facilitating
learning and change with individuals and organisations
all over the world. This has involved designing and
delivering training courses, organising conferences,
and organisational development. He has worked with groups
of up to 150 people, and individual clients on a one-to-one
coaching basis. His work has taken him to Cambodia,
South Africa, Australia, New Zealand, Moldova, Russia,
Ukraine, Latvia, France, Switzerland, Vietnam, Thailand,
India, Sweden, Norway, Germany, Belgium, Indonesia,
Singapore, and throughout the UK. He holds two diplomas
in coaching, is an NLP Master Practitioner, and is currently
studying for a Masters in Management Psychology.
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About People Potential
We work in 19 countries with some of the most learning &
development-savvy clients including Fortune 500 companies.
We are the first and only training provider
in Malaysia to win the Motorola Gold Award for Quality and Service.
The reason is simple: when we take on a job, we do it well.
And that is why since the early 90s we have maintained a 100%
Money-Back Guarantee on our standalone workshops.
Our senior consultants and trainers are not
generalists but passionate specialists. Specialists who work
together with a R&D unit to provide international-quality
solutions, to service very demanding clients across 5 continents.
Some of our Clients
Dell ▪ Deutsche Bank ▪ ExxonMobil ▪ General Electric ▪ Hewlett-Packard
▪ IBM ▪ Kimberly-Clark ▪ Motorola ▪ Nokia ▪ Shell ▪ Sony Corporation
▪ Texas Instruments ▪ Alstom Power Asia Pacific ▪ Caltex ▪ DHL
▪ DiGi ▪ Ericsson ▪ Guthrie ▪ Infineon ▪ Lafarge ▪ Logica CMG
▪ Bank Negara Malaysia ▪ Monetary Authority of Singapore ▪ Nestle
▪ PricewaterhouseCoopers ▪ Prince Hotel ▪ Singapore Civil Service
College ▪ Singapore Institute of Management ▪ Telekom Malaysia
▪ Western Digital ▪ WWF (World Wide Fund for Nature)
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