Although soft skills are becoming increasingly important in today’s workplaces, businesses still have to rely on the hard skills. After all, in-depth technical knowledge is vital for many roles.
We see organisations spend a significant amount on technical training in the hope of seeing better job performance and business results in return. Unfortunately, they are often disappointed when after extensive training, employees still don’t seem to have mastered the new skills.
Actually, it’s not entirely their fault, but rather an effect of how our brains work.
The curse of the forgetting curve
The forgetting curve is the worst enemy of newly-formed knowledge. This well-known concept was first introduced in the late 19th century by German psychologist Hermann Ebbinghaus, who studied how we forget information over time.
An astounding 70% of what we’ve just learned is lost within the first 24 hours only. As much as 90% will be forgotten within 30 days if we don’t make a conscious effort to retain it.
This has two important implications for your business:
- Imagine 90% of your training budget being wasted every month and how much that translates to in cash terms.
- When you’re teaching critical subjects like workplace safety, knowing that your employees will almost immediately forget 70% of it can be downright dangerous.
Fortunately, there are proven strategies to counteract the forgetting curve and significantly increase the retained and applied knowledge. They are based on the science behind learning and how our brain processes information.
Two main components to reinforcing technical training
Distributing the content
Harvard psychologist George A. Miller first introduced the concept of content chunking in 1956. He found that our short-term memory can only hold around seven pieces of information at a time. That’s why full-day training or long-form e-learning courses can easily overwhelm employees.
The practical application of this concept is microlearning. When you deliver content to your learners in small chunks that are spaced out over a certain period, they will retain more of it. One way to do that is by pushing bite-sized learning modules to your staff on your LMS or a mobile app.
Regularly forcing the recall of information is the second step to beating the forgetting curve and manifesting the knowledge in the long-term memory. Tests and quizzes are excellent ways to do that because one of two things will always happen:
Either the learner gives the correct answer and automatically reinforces the knowledge more strongly, or the learner gets the question wrong, but the right answer is being shown and memorised. What’s critical is that the learner has to be challenged over and over again so that the brain understands that it is worth remembering this information.
One of the easiest ways to deliver these reinforcement moments to your staff is via a mobile app. Check out our solution here.
Where to go from here
In today’s economy, organisations simply can’t afford to let as much as 90% of their budget spent on learning and training go to waste, especially when the knowledge being trained is crucial to the success of the employees and the business as a whole. We understand that developing an effective training reinforcement strategy from scratch can be overwhelming. That’s why we offer a done-for-you solution that can be fully customised for all your training programmes. It’s packed inside the award-winning Mindmarker mobile app and is based on the latest research on learning and corporate training.
How are you beating the forgetting curve? Let us know in the comments!