Behaviour Change

4 steps towards behaviour change

Reading Time: 2 minutes

Organisations just like yours have made substantial investments to establish learning programmes to develop employees and increase business performance. But most find it challenging to sustain behaviour change and prove results.

After your employees attend a training programme and learn new skills, how could you practically guarantee that your employees will stick with those new behaviours? By implementing a Behaviour Change System. Here is how it works. 

 

The 4 steps of an effective Behaviour Change System

1. The new behaviours have to be triggered

Too often, employees attend training and then get busy with their regular day-to-day tasks. No cue in their environment triggers the new behaviours.

The solution: Employees receive bite-sized reinforcement messages via a smartphone app. The perfect reminder to engage in the new behaviour.

 

2. The new behaviours have to be appealing

If the new behaviours go against established practices in the organisation, there is little chance for an employee to adopt them long-term. Management and HR need to be fully on board to support the change.

The solution: Management and L&D/HR representatives are actively involved in tracking the progress of the employee’s behaviour change and can directly link it to business results.

 

3. The new behaviours have to be introduced gradually

A new behaviour that is more difficult than the old one will have a hard time sticking around. One-time training interventions are often not sufficient to lock in all knowledge required for new behaviour.

The solution: The app increases knowledge retention by reiterating training content on an ongoing basis. As a result, employees will get more and more comfortable with the new behaviour.

 

4. The new behaviours have to be psychologically rewarded

It is simple; we do what is positively reinforced. The employee needs to see an immediate benefit from the new behaviours.

The solution: The gamification component of the app lets the employee track his/her progress and achievements and compare it with others from his/her group.

 

By adding a Behaviour Change System to your training programmes, your employees will receive a blended learning experience that caters to their individual needs and learning styles.

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Posted in Behaviour Change.

Julia Saxena

Julia Saxena is a senior writer at People Potential. Since working in HR of one of the world's largest banks, she has been fascinated by the human factor in the success of organisations. Julia loves to discuss topics which are on top of HR professional's minds with the aim to improve some workplaces along the way.